TERMS & CONDITIONS

Here you will find important information regarding our services, special offers, payment procedures, and what to expect when you choose West Country Cuts for your gardening needs. We aim for clear and fair terms for everyone.

Offers & Terms & Conditions

Last updated: July 2026

These terms apply to promotional offers provided by West Country Cuts.

1. New Customer Offer

  • Available to new domestic customers only.

  • The first standard lawn cut is FREE.

  • The second standard lawn cut is 50% OFF.

  • The second-cut discount must be used within 30 days of the first cut.

  • The offer applies to standard lawns. Large, heavily overgrown or unusually difficult gardens may require a separate quote.

  • Additional services such as hedge trimming, waste removal or garden clearances are not included unless agreed beforehand.

  • The offer cannot be combined with other discounts or promotions.

2. Regular Lawn Care Packages

  • Regular lawn maintenance packages are available by quotation.

  • Prices depend on lawn size, location, frequency and work required.

  • The customer can cancel or change their regular service by contacting West Country Cuts.

  • Visits are subject to availability and suitable weather conditions.

3. Seasonal Offers

  • Seasonal packages and promotions are subject to availability.

  • The exact price depends on the size and condition of the garden.

  • Any additional work requested outside the agreed package may be charged separately.

4. Refer a Friend

  • Existing customers can receive a discount for successfully referring a new customer.

  • The referred customer must be new to West Country Cuts and complete their first paid service.

  • The referral discount cannot be exchanged for cash or combined with other discounts.

5. Neighbour Discount

  • Available when multiple customers in the same area book services with West Country Cuts.

  • The discount is subject to availability and may depend on the number of properties booking and their locations.

  • West Country Cuts will confirm the discount before work is carried out.

6. Monthly Prize Draw

  • Customers can enter the monthly prize draw by providing their email address.

  • One winner will receive a FREE standard lawn cut.

  • One winner will receive 50% OFF their next standard lawn cut.

  • Winners are selected at random and contacted by email.

  • Prizes cannot be exchanged for cash or transferred to another person.

  • If a winner does not respond within 14 days, another winner may be selected.

7. Service Area

  • Offers are available to domestic customers within the West Country Cuts service area.

  • Customers outside the normal service area may be considered at West Country Cuts' discretion and may be subject to additional travel charges.

8. General Conditions

  • All offers are subject to availability.

  • Offers cannot be combined unless specifically stated.

  • West Country Cuts reserves the right to amend or withdraw an offer at any time.

  • Any changes will not affect offers already agreed with customers.

  • All work will be agreed with the customer before it begins.

  • Customers must provide safe and reasonable access to the garden.

  • Lawn cutting and other outdoor services may need to be rearranged due to unsuitable weather or unsafe conditions.

9. Email & Prize Draw Information

  • Email addresses collected for quotes, bookings or prize draws will be handled in accordance with our privacy policy.

  • Customers will not be required to agree to marketing emails simply to receive a service or enter a prize draw.

  • Customers can unsubscribe from marketing communications at any time.

10. Questions

If you have any questions about an offer or whether it applies to your garden, please contact:

West Country Cuts
Email: info@west-country-cuts.com
Website: west-country-cuts.com

Preparing for your gardening service

To ensure a smooth and efficient service, please familiarise yourself with these important details regarding appointments and garden preparation. Your cooperation helps us deliver the best possible results.

  • Please provide at least 24 hours' notice if you need to cancel or rearrange an appointment.
  • Cancellations made with less than 24 hours' notice may still be charged at the agreed service price. We understand that emergencies can happen and will consider these on a case-by-case basis.
  • Appointments may also be rearranged due to unsuitable weather or unsafe working conditions.
  • Please ensure lawns are clear of toys, furniture, pet waste, and other obstacles before we arrive.
  • Customers should provide safe access to the garden and let us know about any hazards or special requirements in advance.

Our approach to payments and quotes

We believe in transparent pricing and straightforward payment processes. Here’s how we handle quotes, payments, and any adjustments to your gardening service.

  • Quotes are provided free of charge before work begins. Customers will be given a clear price for the agreed work before we start.
  • Payment is due after the work has been completed, unless otherwise agreed in advance. Payment can be made by the methods available at the time of booking.
  • If the job changes or additional work is requested, we will discuss any extra cost with the customer and agree the new price before carrying out the additional work. We will never add unexpected charges without the customer's agreement.

Our commitment to you

West Country Cuts is dedicated to providing a reliable and professional service. We want every customer experience to be positive and fair. Here’s what else you should know.

  • We aim to provide a reliable, professional service and will treat your property with care.
  • Customers are responsible for providing safe access and informing us of any hazards, fragile items, or special requirements before work begins.
  • If something goes wrong or you are unhappy with the work, please contact us as soon as possible so we can discuss the issue and, where appropriate, put it right.
  • We ask customers to give us a fair opportunity to resolve any problem before seeking other remedies.